With our support platform you may create new support requests and you have access to your current support situation in order to supervise your tickets and cases.
Support request my be taken daily (Monday-Friday) from 8:00 AM - 12:00 AM and 13:30 - 18:00. Excluded are customers with special agreements and contracts (SLA).
Use the following link for opening a new ticket (case) and creating a helpdesk request. You will get a „ticket number” as a confirmation. Note that all requests must be submitted via email.
Open a new ticket
Support & Helpdesk Links
Use the following links to access to our different helpdesk services and tools.Open a new ticket
Support, Helpdesk - Ticket-System
Search open tickets
Download Teamviewer for remote support
Documents
Helpdesk Procedure
